CAREERS

 

CAREERS


Webmaster

Are you a creative person? Do you want to have knowledge about the biggest industry in Thailand? Do you enjoy keeping up with the latest trend in web development, programming and e-commerce? If the answer is yes then you could be the right applicant for our role. This is a great opportunity to join one of the legendary hotel group in Thailand. The successful candidate will work within the company's dynamic marketing team. The role involves ensuring the web servers, hardware and software are operating accurately. Design websites. Generate and revise web pages. The webmaster will also need to contribute ideas to generate more traffic to the website and improve conversions. This is a very exciting, enjoyable and challenging role. The webmaster will also get to learn about the tourism, hospitality and MICE industry. This is a very competitive position.

Job Description:

  • Monitor the company website to assure it stays online, functions without flaw and assures users a rich online experience.
  • Maintain an inventory of advertisements and manage the ad server software.
  • Debug issues that arise with the performance of the website.
  • Interface for performance issues.
  • Troubleshoot the site.
  • Review statistics and monitor analytics.
  • Maintain responsive design for all devices.
  • Plan for future changes to the website.
  • Make sure the websites are user friendly and attractive
  • Contributes to marketing ideas in order to increase ROI

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Engineering or related field.
  • At least 3.0 GPA
  • Proficient in Web Application/Application with ASP. NET, C#, VB.NET., development
  • Knowledge with Networking system LAN, WAN and Wifi
  • Knowledge with Microsoft Windows systems, PC, Apple device and iMac including software MS Office Active Directory and MS Exchange system
  • Knowledge and experience with HTML, C, C++, XML, CSS, Java, JavaScript, Wordpress would be an advantage
  • Knowledge of wireless and mobile computing
  • Eager to learn new technologies
  • Be able to work on their own
  • Enjoy working in a team
  • Be able to work under pressure to meet strict deadlines
  • Have knowledge in software programming and graphics
  • Be creative and imaginative
  • Be able to adapt and pick up new techniques
  • Have good interpersonal and communication skills
  • Be thorough and precise with their work
  • Be able to multi-task
  • Understand international web standards and protocols
  • Passion for e-commerce, customer happiness, superior service, standards and product
  • Google certified on Adwords is a plus
 

E-Commerce Associate

Are you a creative person? Do you want to have knowledge about the biggest industry in Thailand? Do you enjoy keeping up with the latest trend in web development, programming, technology and e-commerce? Do you want to work for a legendary resort with ample facilities to market? Do you enjoy coming up with marketing campaigns? Are you passionate about e-commerce? If the answer is yes then you could be the right applicant for our role. Also you will enjoy coming to work every day.

The E-commerce Associate is responsible for creating strategies to strengthen the brand and drive revenue.

Responsibility

  • Develop and direct the short and long-term e-communication strategies in support of key technology initiatives and business objectives to ensure that all company goals are attained.
  • Manage, maintain and evolve the Company's website and other computer-based IT systems, and other interactive online and social media platforms to establish brand consistency with internal and external messaging, programs, and offerings. Posting relevant brand news, information on any events, and finding other creative ways to engage people.
  • Responsible for planning, developing, executing, and reporting on e-mail marketing campaigns, monthly newsletters, online advertising campaigns, pay per clicks (PPC), business analytics, and social media sites including but not limited to Facebook, Youtube and Instagram.
  • Carry out intelligent and robust analysis about the success of different channels and the community and feed that back to board of directors.
  • Assist the Marketing and Sales Department in the development and implementation processes, including but not limited to the design and development of marketing and sales materials.
  • Identify e-communication needs and opportunities for IT and targeted guest experiences to build loyalty, frequency, transactions and increase the online database.
  • Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Engineering, Marketing or related field.
  • At least 3.0 GPA
  • Good level of English
  • Knowledge with Microsoft Windows systems, PC, Apple device and iMac including software MS Office Active Directory and MS Exchange system
  • Knowledge and experience with HTML, C, C++, XML, CSS, Java, JavaScript, Wordpress would be an advantage
  • Google certified on Adwords is a plus
  • Knowledge of Google Analytics
  • Knowledge of wireless and mobile computing
  • Eager to learn new technologies
  • Be able to work on their own
  • Enjoy working in a team
  • Be able to work under pressure to meet strict deadlines
  • Be creative and imaginative
  • Be able to adapt and pick up new techniques
  • Have good interpersonal and communication skills
  • Be thorough and precise with their work
  • Be able to multi-task
  • Understand international web standards and protocols
  • Passion for e-commerce, customer happiness, superior service, standards and product
 

FOOD & BEVERAGE MANAGER AT ROYAL WING SUITE & SPA

Job brief

We are looking for a professional Food and Beverage Manager to be responsible for managing all F&B operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B tasks, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Responsibilities

  • Manage all F&B outlets, service aspects and day-to-day operations within budgeted guidelines and to the highest standards in the Royal Wing Suites & Spa
  • Preserve the best levels of internal and external customer service trying to impressed guests at all time
  • Design exceptional menus and continuously make necessary improvements
  • Identify customers’ needs and respond proactively to all of their concerns and work on our customer relationship management program
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel
  • Create, maintain and distribute schedules for the staff
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
  • Manage and train staff on all F&B knowledge aspects related to their position including promotions and special events and by training staff on “up-selling ”
  • Comply with all health and safety regulations
  • Coordinates with Sales team regarding all events (F&B information) and all department related to F&B services.

Requirements

  • Proven food and beverage management experience in a similar position
  • Working knowledge of various computer software programs (Comanche system/MSOffice – Excel, PowerPoint, Word)
  • High problem solving skills
  • Communication and leadership skills
  • Up to date with food and beverages trends and best practices
  • Ability to manage personnel and meet financial targets
  • Guest-oriented and service-minded
  • Culinary school diploma or degree in food service management or related field
 

NIGHT MANAGER

Qualifications:

  • Consistently offers professional, engaging and friendly service
  • Ensures that all Front Office Standards Operating policies and procedures are adhered
  • Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
  • Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
  • Responsible to balance operational, administrative and colleague needs

Duties and Responsibilities:

  • 2-3 years' experience in an Front Office position in a property or in a 5 star International hotel would be an advantage
  • An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
  • Excellent leadership, written/verbal communication and interpersonal skills
  • Able to balance a variety of conflicting priorities while considering all aspects of the job i.e. Financial, Operational, Human Resources
 

ASSISTANT FRONT OFFICE MANAGER

Qualifications:

  • 2-3 years' experience in an Front Office position in a property or in a 5 star International hotel would be an advantage
  • College degree in Travel Industry Management or similar field preferred
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Good command in English
  • An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)

Duties and Responsibilities:

  • Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
  • Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
  • Consistently offer professional, friendly and engaging service
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Other duties as assigned
 

MARKETING COMMUNICATIONS ENGLISH WRITER

Qualifications:

  • Male or Female not over 40 years old
  • Excellent command of English language
  • Expert in punctuation and grammar
  • A Good Bachelor's Degree or higher in English/English literature, Media Communication, Marketing or related field (GPA 3.0 and above)
  • At least 1-2 years experienced in marketing or journalism is an advantage
  • Able to work hard and flexible hours
  • Experience dealing with the press and have contacts with media agencies
  • Able to write news releases, handle media visits / photo shoots
  • Enjoy writing articles
  • A team player who enjoys working with others
  • Good communications, good interpersonal skills, good coordinator
  • Good leadership skills, organizational skills and research skills
  • Innovative thinking, positive attitude, pro-active and energetic
  • Excellent attention to detail

SALES MANAGER – JAPAN

Qualifications:

  • Native Japanese speaker
  • Proven record of at least 2-3 years of successful sales experience preferably in hotel/travel agency (references required)
  • A team player willing to handle this challenging job that offers creativity and a great degree of independence
  • Good command of English and computer proficiency
  • Experience/ Sales leads in Japanese travel industry are a benefit
 

FOOD SCIENCE

Job Descriptions and Responsibilities

Responsible for checking the microbiological, physical and chemical properties of food and ingredients. Examine and set the quality to meet the international food safety standard to ensure that Royal Cliff guests receive the best food quality.

Qualifications:

  • 2-3 years’ experience in Food Science position in a large banquet facility property or in a 5 star International hotel would be an advantage
  • Strong knowledge in ISO 22000: 2005, GMP&HACCP / Food and Hygiene safety trained
  • Good command in English
  • Able to work under pressure with minimum supervision
  • Possess knowledge in fundamentals of food
  • Must be a good team player, motivated and willing to lead others
  • Basic computer knowledge is an advantage
 

SOUS CHEF AND CHEF DE PARTIE

Job Descriptions and Responsibilities

Responsible for the supervision within the kitchen department and overseeing all aspects of running the kitchen and personnel.

Qualifications:

  • 2-3 years’ experience in an Sous Chef- or Chef de Party position in a 5 star International hotel would be an advantage
  • Good knowledge of Asian and Western cuisines
  • Must have knowledge about HACCP/ Food and Hygiene safety trained
  • Good command of English
  • Able to work under pressure with minimum supervision
  • Must be a good Team player with good leadership skills and is service-oriented
  • Must have knowledge about fundamentals of food and labour cost control
  • Must be a good team player and motivated and willing to lead colleagues
  • Basic computer knowledge is an advantage
 

RESTAURANT CHEF

Responsibility:

Responsible for the supervision of order and purchase, managing personnel within the kitchen department and overseeing all aspects of running the kitchen

Qualifications:

  • 2-3 years experience in an Sous Chef position
  • Good knowledge of International and Mediterranean Cuisines
  • Experienced in modern cooking methods
  • Good command of English
  • Basic computer knowledge is an advantage
  • Able to work under pressure with minimum supervision
  • Must be a good Team player with good leadership skills and is service-oriented
 

HOTEL RESERVATIONS OFFICER

Responsibilities:

  • Handles and processes room reservations for guests in the hotels
  • Answers incoming calls/guest inquiries and assist with reservations, confirmations, room need requests, and questions
  • Explains resort facilities, services and other information about the resort as requested
  • Maintain knowledge of current resort events, activities, hours of operation as well as dining options currently available
  • Helps in maximizing room occupancy and average room rate through up selling


Qualifications:

  • Female or male
  • 1 year professional experience on customer service or reservations preferred
  • Excellent English written and oral communication skills
  • Able to work under pressure, tight deadlines and able to work flexible hours
  • Independent thinker and problem solver
  • Computer, Internet, E-mail and MS Office skills are essential
  • Service Minded and Flexible
  • Excellent listening and comprehension skills
  • Positive interpersonal skills
 

GOVERNMENT SALES (BASED IN BANGKOK)

Responsibilities:

  • Achieves sales to government agencies/ organizations
  • Designs and recommends sales programs and sets short- and long-term sales strategies to achieve revenue goals
  • Evaluates and implements appropriate sales techniques to increase sales volume
  • Contracts and closes group business in addition to conducting site inspections
  • Actively up-sells business opportunities to maximize revenue
  • Drives customer loyalty by delivering service excellence throughout each customer experience
  • Provides accurate, complete, and effective turnover to the Events team
  • Executes and supports the operational aspects of business booked (example: generating proposal, writing contract, customer correspondence)


Qualifications:

    • Male or Female / Thai National
    • Bachelors Degree in Business Administration, Marketing, Hotel Management, or other related major
    • 2 years hotel or large group sales experience preferred
    • Negotiation skills and creative selling abilities
    • Able to work flexible hours
    • Computer, Internet, E-mail and MS Office skills are essential
    • Service minded and positive interpersonal skills
 

SECRETARY (BASED IN PATTAYA)

Qualifications:

  • Thai nationality, male or female, aged 25 -40 years old
  • Good command of Thai and English in writing
  • Good communication, good interpersonal skills, good coordinator
  • Proficient in the use of Microsoft Office especially Excel, Word, Power Point
  • Good organizational skills and enjoy multi-tasking
  • Excellent attention to detail
  • Compose correspondence, memo, reports and presentation related in the department
  • Answer all the calls and reply the business e-mails
 

WAITER / WAITRESS

Qualifications

  • Female, below 35 years of age
  • Experience in the food and beverage industry is an advantage
  • Willing to work in night shifts
  • Positive attitude, good personality and passion for customer service
  • Strong understanding of written and spoken English. Experience in large volume operations is an advantage
  • Welfare: Good Salary + Work Hours, Dormitory, Shuttle Service, Free meals while on duty, Uniform and social security
 

MASSAGE THERAPIST (6 positions and many part times)

Qualifications

  • Female, below 40 years of age
  • Height 160 cm or more
  • Positive attitude, good personality and passion for customer service
  • Diploma of at least 120 hours of traditional Thai massage
  • Average understanding of written and spoken English. Experience in large volume operations is an advantage
  • Welfare: Good + Work Hours, Dormitory, Shuttle Service, Free meals while on duty, Uniform and social security
 

ROOM MAID (3 positions)

Qualifications

  • Female, between 18-30 years of age
  • Good personality, honest, diligent and patient.
  • Good command of the English language
  • Welfare: Good Salary + Work Hours, Dormitory, Shuttle Service, Free meals while on duty, Uniform and social security
 

Contact us

This is a very exciting role with an opportunity to join one of Asia’s leading hotels group. You will be working with a young and dynamic team. If you enjoy working where your creativity is utilized to the fullest then this is the ideal career for you. This position is based in Pattaya. Expatriates with valid visas and overseas residents are welcome to apply. An attractive salary package with benefits will be offered to the right candidate. Only candidates who meet these requirements are invited to apply in writing, enclosing a detailed C.V. and cover letter with a recent photograph by emailing to The Executive Director at

Email: careers@royalcliff.com | website: www.royalcliff.com

Royal Cliff Hotels Group, 353 Phra Tamnuk Rd., Pattaya, Chonburi 20150

 

 

 

 

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