Royal Cliff Hotels Group is the proud winner of 5 prestigious “TripAdvisor Traveler’s Choice Awards 2012” 

The award-winning Royal Cliff Hotels Group has once again triumphed to an exceptional achievement by receiving 5 prestigious “TripAdvisor Traveler’s Choice Awards 2012” in the Best Hotels category for the Royal Wing Suites & Spa; Ultimate Luxury and Royal Cliff Grand Hotel; Formal Luxury.  

The Royal Wing Suites & Spa was voted by travellers into the following esteemed branches of the Best Hotels category: Top 25, Luxury, Relaxation & Spa and Best Service.  Reviews for the Royal Wing Suites & Spa are all overwhelmingly positive and so far there has not been a single negative experience posted.  The Royal Cliff Grand Hotel also firmly secured a position in the Best Hotels category under Luxury.  

These qualities are regarded as foundation principles for hospitality and personalised customer service by the Royal Cliff Hotels Group.  It is a privilege for these values to be recognised and respected as world-class by our guests whose verdicts have ranked us in the Top 25 category.  

The TripAdvisor Traveler’s Choice Award is based on the votes of millions of experienced travellers.  The Royal Cliff is profoundly honoured to be chosen by travellers whose votes demonstrate an appreciation for the detailed responses and awareness to all posted comments; emphasising hotels group’s constant endeavours to provide each guest with personalised service and attention beyond their stay.  

Reviews for all four 5-star hotels receive a personal comment from the executive or the manager of the division which can best address the issue. All concerns and thoughtful criticisms are immediately addressed.  Once the review receives a response, the management team meets to discuss the feedback and seriously reflects on the constructive criticism.  As our guest’s voices are of the utmost importance to us, the changes are instantly implemented in order to continuously maintain our customer’s happiness and exceed their expectations.  

Situated on a private parkland estate overlooking the stunning Gulf of Thailand, the Royal Cliff Hotels Group offers the perfect beachfront setting with traditional and modern Thai style furnishings, extraordinary service and the ambience of absolute luxury. The 64 acre property is home to four award winning 5-star hotels offering a sensory experience defined profoundly by its style, culture and elegance - all presented with the distinctive spirit of the State of Exclusivity and Fascination.  The convention centre, PEACH coupled with the hotels group’s MICE facilities is able to accommodate up to 8,000 people. Whether it is a global business exhibition, a popular concert, or luxurious wedding; a professional team of MICE experts are on hand to assist you with your every need.

 

For more information, please visit www.royalcliff.com