For more information on precautionary measures done at the Royal Cliff and PEACH, please click here.
– Is it generally safe to travel to Thailand?
Yes. The Ministry of Public Health has placed temperature scanners at the airport. Those identified with a fever or at risk of Covid-19 will have to be quarantined.
– If all the public places and attractions in the city will be closed, will hotel restaurants still be open?
The hotel restaurants are still open. Only the ones at the Royal Cliff Grand Hotel are closed.
– Does the hotel allow guests from China and those that come from other high-risk countries to check-in?
At the moment, we are not accepting any bookings from China. But Chinese guests who have already been staying in Thailand for a long time or those who have passed the temperature scan can stay with us.
– What extra measurements to control the situation had been taken by the government?
The government has asked all fitness clubs, spas, beauty salons, gyms and any other indoor places where people convene to close until 1 April. Bangkok is on partial shutdown until 12 April 2020, meaning it has closed shopping malls, markets, salons, amusement parks, internet cafes, golf courses, schools, beauty clinics, spas, cinemas, gyms, sports arenas and entertainment spots. All hotels, malls and restaurants are open in Pattaya but everyone must do a temperature scan before going inside establishments. There are also measures in place to detect people who are at risk with Covid-19.
– Does the hotel do extra sanitizing in rooms and public places?
Of course, we do. We were one of the first properties to do so. We are working closely with medical professionals, specialists and Thailand’s Ministry of Health regarding the necessary precautions to keep our hotels secure and protected from the recent outbreak and follow the guidelines issued by the World Health Organization (WHO). We have a nurse on standby to check for symptoms and do temperature checks and have increased the frequency of routine disinfection especially in high-traffic areas across the resort. Hand sanitizers, masks and thermometers are also available in our Reception Counters and Testing Center. For a complete list of our precautionary measures, please click here. ( link to precautionary measures pdf)
– What will we do if our flight will suddenly be cancelled?
Due to recent events, we have a flexible cancellation policy at this time. We will not charge your room if you advise us 24 hours before arrival. We will find the best solution for you such as allowing you to postpone your stay without asking for an extra charge or charging a cancellation fee.
What is Wuhan Coronavirus?
Coronavirus Disease 2019 (COVID-19) is a respiratory disease caused by the SARS-CoV-2 virus. It has spread from China to many other countries around the world.
How does the virus spread?
(Based on the World Health Organization ( WHO)
People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. This is why it is important to stay more than 1 meter (3 feet) away from a person who is sick.
WHO is assessing ongoing research on the ways COVID-19 is spread and will continue to share updated findings.
Monitor Your Health Closely
- Runny Nose
- Breathing Difficulties
- Shortness of breath
- Body Aches and Fatigue
Precautions to Take
- Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available. Always wash your hands before you eat or drink anything.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with anyone developing cold or flu-like symptoms.
- Cover your mouth and nose with a medical mask, tissue, or a sleeve or flexed elbow when coughing or sneezing, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
- Wear a mask if you have respiratory symptoms such as cough or running nose.
- Avoid sharing food, drinks and utensils. If you share meals, do not use your personal utensils to remove food from a serving bowl or plate and never drink out of anybody else’s cups or from a container of shared fluid.
- Observe good personal hygiene at all times.
- Remain vigilant and adopt good personal hygiene practices.
Protection measures for everyone ( From the World Health Organization (WHO) )
Stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority. Many countries around the world have seen cases of COVID-19 and several have seen outbreaks. Authorities in China and some other countries have succeeded in slowing or stopping their outbreaks. However, the situation is unpredictable so check regularly for the latest news.
You can reduce your chances of being infected or spreading COVID-19 by taking some simple precautions:
- Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water. Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
- Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing. Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.
- Avoid touching eyes, nose and mouth. Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
- Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately. Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.
- Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority. Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.
- Keep up to date on the latest COVID-19 hotspots (cities or local areas where COVID-19 is spreading widely). If possible, avoid traveling to places – especially if you are an older person or have diabetes, heart or lung disease. Why? You have a higher chance of catching COVID-19 in one of these areas.
Protection measures for persons who are in or have recently visited (past 14 days) areas where COVID-19 is spreading
o Follow the guidance outlined above (Protection measures for everyone)
o Self-isolate by staying at home if you begin to feel unwell, even with mild symptoms such as headache, low grade fever (37.3 C or above) and slight runny nose, until you recover. If it is essential for you to have someone bring you supplies or to go out, e.g. to buy food, then wear a mask to avoid infecting other people. Why? Avoiding contact with others and visits to medical facilities will allow these facilities to operate more effectively and help protect you and others from possible COVID-19 and other viruses.
o If you develop fever, cough and difficulty breathing, seek medical advice promptly as this may be due to a respiratory infection or other serious condition. Call in advance and tell your provider of any recent travel or contact with travelers. Why? Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also help to prevent possible spread of COVID-19 and other viruses.
A. Royal Cliff Precautionary Measures for Guests at the Hotel
Upon Guest Check-in
- All guests checking in as well as visitors of Royal Cliff are asked whether they have travelled to China or other high-risk countries with rising infections in the last 20 days. This includes layovers and transits in these countries as well. Information including past travel records are keyed in the property management system for record and those who have been to severely affected countries will be closely observed throughout their stay for symptoms.
- Upon arriving at the hotel, all visitors are directed to the nurse counter where their body temperature is scanned and they are checked for other symptoms before they are allowed to check-in.
- Those who have high temperatures will be sent to the quarantine room for health assessment and they will remain there while the nurse is calling the health authorities.
- If someone with symptoms is found in a group, the whole group will be quarantined in the quarantine room for health assessment.
- Quarantined guests will have a separate toilet located underneath Panorama restaurant.
- Quarantined guests will be sent to Banglamung Hospital. Based on the case, Thai Health authorities might transport quarantined guests to Bamradnaradul Hospital for further medical treatment.
Duration of the Guest’s Stay
- The nurse is always on standby at the Lobby E daily.
- All guests will have their temperature checked by the staff before entering breakfast daily using a Thermo scanner.
- Guests who developed symptoms at a later stage during their stay need to contact the nurse who will advise them on precautionary measures and further action to take.
- Hand sanitizers are available in all public areas.
- Disposable face masks are provided at the Front Office counters in case guests request it.
- Waste containers are provided for discarded face masks to ensure proper disposal.
- All Frontline staff are required to wear surgical masks especially when there are a lot of groups in-house.
Notification Signage Around the Property
- Notification signs in Chinese to notify non-English speaking Chinese guests that they need to go to the nurse to get their temperature checked before they are allowed to check-in are placed in the Reception desks.
- Notification signage regarding Royal Cliff’s precautionary measures against the Coronavirus and tips to avoid infection are placed in the lobby areas.
- Prominent signage will be placed in restrooms reminding attendees of good hygiene habits.
- Royal Cliff’s precautionary measures against the coronavirus infection have been uploaded on the website.
- Signs are placed in the toilets reminding all users to close the toilet lid when flushing.
B. Precautionary Measures for Meetings and Events:
- All Frontline staff must put on surgical masks especially when there are a lot of groups in-house.
- All entrances to the restaurants, reception desks and bell counters will be equipped with sanitizing gels for the guests as well as temperature scanners.
- All meeting rooms are disinfected before use.
- Royal Cliff team has placed precautionary measures, disease controls and the potential risks of Covid-19 on its website, other media channels and signage around the resort.
- Sanitizing and disinfection materials are kept available for public use
- All staff are trained on standard personal preventative measures, e.g. hand washing, personal hygiene, frequency of use of sanitizing products, etc.
- Microphones in the meeting venues are disinfected regularly
- Points to give away disposable masks and alcohol-based gels for hand washing are set up in the venue of the event.
- Soap, hand sanitizers as well as tissue papers are adequately provided in the toilets used by the attendees.
- Meeting layouts are organized in a way that reduces overcrowding of the area used.
- Coordination is done with healthcare professionals or hospitals to take up necessary measures in case of an emergency. This includes training, practicing personal skills and preparations in terms of equipment and disease control
- Two medical service points are set up, including one primary medical care point and the other for condition monitoring and health assessment on the suspected patients.
- Nurses who are trained to be responsive to emergencies are available on standby for 24 hours along with the appropriate medical supplies. They can provide preliminary medical services in support of primary screening, in case of developing illness in the participant, as well as transporting them to a healthcare facility for appropriate treatment;
- Participants/ meeting attendees coming from high-risk countries will be prevented from attending the meetings.
- In the event of a buffet, serving ladles, spoons and forks will be regularly wiped down with sanitizer cloths and changed frequently.
- An adequate number of toilets are provided for attendees at the venue
For more information on the coronavirus (Covid-19), please visit https://www.who.int/news-room/q-a-detail/q-a-coronaviruses