Royal Cliff Hotels Group Receives 3 Prestigious Reaccreditations for its Management Systems
Pattaya, Thailand - Royal Cliff Hotels Group recently received 3 prestigious reaccreditations for its management systems from the Management System Certification Institute of Thailand (MASCI). It is the first property to receive these certification collectively, which include the ISO 14001:2004 (Environmental Management System), the extension scope of ISO 9001:2008 (Quality Management System) and TIS 22300-2551 (MICE Security Management System). Royal Cliff Hotels Group which is home to four 5-star hotels and a multi-purpose convention center has once again received a 3 year extension of the certification for all three areas.
It is the first Convention Hotel in Thailand to receive both the internationally-recognized ISO 9001:2000 and ISO 14001 accreditation. The ISO 14001 certification is given to organizations that implement as well as comply with strict environmental policies. Royal Cliff has long been at the forefront of environmental issues in Pattaya, dating back to 1973 when it became the first hotel in the city to construct its very own wastewater treatment plant. Factors which have enabled the resort to achieve reaccreditation include its regular environmental awareness training for staff, its system of waste management, recycling and disposal, a "save water/energy" campaign involving both staff and guests, the use of environmentally-friendly cleaning agents and products, the establishment of an environmental committee within the property, daily beach-cleaning exercises and a leadership role within the community.
The ISO 9001 certification is a set of guidelines established by the International Standards Organization and is currently adopted by more than 70 countries around the world providing companies and organizations with a common approach to applying a quality management framework for achieving customer satisfaction and continual improvement. By redefining its existing policies, developing new service-oriented programs as well as implementing a wide-ranging plan of increased awareness among staff at all levels, Royal Cliff was awarded an extension of the ISO 9001 certification for another 3 years. All of Royal Cliff’s MICE facilities including its prominent flagship, the Pattaya Exhibition and Convention Hall have once again been assessed and confirmed to have met all the requirements of TIS 22300 – 2551, which is that standard for security management of Meetings, Incentives, Conferences and Exhibitions (MICE) that is certified by the Management System Certification Institute of Thailand.
Since its inception, the Royal Cliff Hotels Group has been honored with multiple awards from organizations of domestic and international repute. Its legendary history and fame is impressively reflected in over 150 awards, accreditations and accolades received throughout the years in various categories and standards. These celebrated recognitions are a testament to its high standards and principles of hospitality and service that go beyond guests' expectations.
Situated on a 64 acre private parkland estate overlooking the stunning Gulf of Thailand, the Royal Cliff Hotels Group has been honored with multiple awards including TripAdvisor Traveler’s Choice (given to only 1% of hotels around the world) and recognition from organizations of national and international repute. Furthermore it is the only resort in Asia/Pacific to be elevated in TTG Travel Hall of Fame for 7 consecutive years. It is home to four award winning 5-star hotels offering a sensory experience defined profoundly by its style, culture and elegance - all presented with the distinctive spirit of the State of Exclusivity and Fascination.
Photo Caption: Royal Cliff’s senior management team including Executive Director, Vitanart Vathanakul (7th from left), Vice President, Vathanai Vathanakul (6th from left) and Panga Vathanakul (3rd from right).