Dear {%CF_Title%} {%Firstname%} {%Lastname%},

During this turbulent time, we are very concerned about the safety and well-being of our guests, our employees and our partners. I hope this message finds you well and that you and your loved ones are safe from Covid-19. Our hearts and prayers go out to all the people who have been affected by this unfortunate event. We are deeply saddened to see the millions of job losses, death of loved ones and the separation of families and friends. We are grateful to the healthcare officials, local communities, and governments around the world who are hard at work to contain the spread of this dangerous pandemic.

Since the beginning, at Royal Cliff, we have lived by a strong core value of taking care of all our guests as best as we can in whatever circumstances. This timeless value guides us as we find ways to tackle the spread of the Coronavirus (COVID-19). We urgently took action in mid-January of this year by discussing with doctors specializing in the infectious disease arena to help us develop the appropriate precautionary measures for all our guests. These include purchasing the appropriate medical devices, medicines and equipment to ensure that all are safe whilst staying at Royal Cliff. These specialists also helped us develop our company policies that would ensure the protection of our staff. You can get more information on our precautionary measures by clicking here.

We agree with the World Health Organization (WHO) and the Center for Disease Control and Prevention (CDC) that everyone should be extra cautious and to practice social distancing as much as possible. After receiving several requests from our valued guests, we understand that some travels are necessary and essential business meetings must continue to take place. We are very thankful for the businesses that trust us and that continue to use our venue for important events. Our special thanks go to all the groups that have not cancelled but have postponed their events to a later date this year. We are also delighted to continue to look after our current guests in-house as well.

We want to assure you that at Royal Cliff, we are doing everything we can to ensure your travel safety while also providing maximum flexibility as the situation with the novel coronavirus (COVID-19) continues to evolve. You can rely on our safe and secure venues to conduct your business events or to take a break from the hectic city life. Our staff are working daily to ensure that they meet the latest guidelines from the CDC and WHO with regards to proper hygiene and cleaning. Our hotels' health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and cover everything from handwashing hygiene, the use of disinfectant sprays and appropriate cleaning product for all our rooms, suites and facilities as well as our stringent cleaning procedures for the common areas around the property.

In good times and especially in these challenging times, thank you for your ongoing trust in the Royal Cliff Hotels Group. Please stay safe and know that we are thinking of you at this time. If you happen to be in Pattaya and need our assistance, do contact us and our team will be happy to assist. We recognize that these are challenging times and want you to know that your health and safety will always remain our first priority. Whenever you are ready to travel, we are waiting with open doors and open hearts to welcome you with our signature Thai hospitality!

Best wishes,

Vitanart Vathanakul
Royal Cliff Hotels Group and PEACH

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