FAQ
FREQUENTLY ASKED QUESTIONS

 

 

GENERAL HOTEL FACILITIES AND SERVICES

 

Wifi is complimentary for all hotel guests.

The joiner fee is THB 660 per person per night. The joiner must show their ID card or Passport and they must leave the Hotel before 7:00 am.

There are two infinity edged pools at the Royal Cliff Hotels Group. The Beach Infini Pool (available for all hotel guests) is open daily from 07:00 am – 10:00 pm. While the Grand Infini Pool (available for guests of the Royal Cliff Grand Hotel, Royal Cliff Beach Terrace and the Royal Wing Suites and Spa) is open from 07:00 am – 07:00 pm.

Foreign Currency and Travelers Cheques can be exchanged at the Front Desk Cashier. Exchange rates are updated daily. This is displayed at the Cashier’s Desk at the Front Office. We regret to inform you that Personal Cheques and Eurocheques are not accepted.

Guests of the Royal Wing Suites and Spa can borrow DVD Movies from the Front Desk at no extra charge.

Yes, we do. Two towels can be found within a cloth bag in your room cupboard. If you require more, do let us know and we will arrange with housekeeping.

The Royal Cliff Hotels Group Email is relax@royalcliff.com. You can find more details via this link: http://www.royalcliff.com/customer-service/contact-us

Yes, our guests can request for late check out but it will be subject to availability.and a supplementary charge.

Our bakery shop is located at the Royal Cliff Beach Hotel near Panorama – Dramatic Atmosphere. It is open daily from 09:00 am - 09:30 pm.

Our sports club is located near the entrance of the resort. Our courtesy cars can take you there from your hotel. In case you wish to walk there, it will only take about 7 minutes.

You can print them at our Business Centers located near the Reception Desks at the Royal Cliff Grand Hotel which is open daily from 08.00 am to 12.00 midnight, (+66) 38 250421 ext. 2767 or 2768 and at the Royal Cliff Beach Hotel which is open daily from 08.00 am to 11.00 pm, (+66) 38 250421 ext. 2067.

We have 7 swimming pools throughout the property including 2 infinity edge style pools overlooking the Gulf of Thailand.

Royal Cliff is the only resort in Pattaya with 2 private beaches reserved for the exclusive use of our hotel guests only. Please be informed that non-hotel guests will not be allowed access to these beaches even if they are friends of guests staying at our 4 hotels. We place great importance in keeping our beaches safe, clean and peaceful for all our guests.

You can send posts and parcels at the post office located at the Business Center of the Royal Cliff Beach Hotel. It is open from 08.00 am to 11.00 pm. For more information, please contact our Guest Relations at (+66) 38-250421 Ext. 2037 or email gro-main@royalcliff.com.

Yes, we offer babysitting service for the convenience of our guests. Please give 1 day advance notice to our Front Desk team or Guest Relations to arrange a babysitter to care for your child.  The rate is THB 200/hour/child/babysitter. Baby cots can also be provided free of charge upon request. Please contact our Guest Relations for more information or to book a babysitter at (+66) 38 250421 ext. 2037. You can also bring your child to Funtasea – Kids World  or The Verge – Games, Pool and Karaoke.

Yes, we have 2 children’s pools for your kids to enjoy. One is at the Royal Cliff Beach Hotel and the other one is at Fitz Club – Racquets, Health and Fitness.

Open daily from 09.00 am to 08.00 pm, the hotel drug store which is located at the Royal Cliff Beach Hotel has a supply of generic medicines. Medicines can also be purchased, without prescription, at pharmacies around the city.

According to Thai law, smoking is prohibited in all air-conditioned public areas including lobbies, bars and restaurants except inside designated areas and smoking rooms in the hotel. We have “ No Smoking” signs around the resort. Our guests can smoke in designated areas such as in the lower courtyard, coach parking, open lobby at the Royal Cliff Beach Hotel, near the consulate entrance of the Royal Cliff Grand Hotel and at most exits (as long as it’s done away from the building). Please note that smoking is not permitted in all swimming pool areas.

The Check-in time is from 2:00 pm. Check-in before this time will be subject to a 1 day pre-registration charge of the applicable negotiated room rate.

The Check-out time is 12.00 noon. If you would like to extend your stay or do a late check-out, please contact our Reception Manager. There may be supplementary charge for late check outs which Is 50% of the applicable rate for the room occupied. Check out after 6:00 pm will be charged an additional night at the agreed room rate for the room being occupied.

Yes, outside guests can buy a day pass ticket at THB 1,200 net per person which allows you to use the Royal Cliff Beach Hotel Pool, Beach Infini Pool and the swimming pool, gym and sauna & steam room at Fitz Club - Racquets, Health and Fitness on weekdays. The day pass does not include the use of our Tennis Courts and Squash Courts. Please know that on weekends, your day pass will only allow you to use our gym, sauna & steam room and swimming pool at Fitz Club – Racquets, Health and Fitness only. You will not be able to access the other pools.

Yes, the tea bags and coffee in the room are free of charge. Complimentary bottles of drinking water are replenished daily.

We also offer drinks and snacks in our mini bar. Consumption will automatically be charged to your room account. Kindly look at the mini bar price list for the prices. A bottle opener is available in the drawer of your shelf situated on top of the mini bar.

You can join our fun, interactive and hands on Thai cooking class with one of our award-winning Chefs at our popular Nah Pah - Thai Cooking School. Located at the Royal Cliff Grand Hotel, the school offers an ideal learning environment with a large open kitchen area for practical instruction, a small lobby and reception area, locker room and a Thai dining room. We also have a nursery herb garden where you can pick up the freshest seasonal ingredients for your dishes. Classes last for three hours.

Two class options are available:

Option A - THB 2,000 net
   3- hour cooking class with lunch (drinks not included)

Option B - THB 2, 700 net
   3- hour cooking class with lunch + your choice of the following drinks
      a. 1 glass of house wine or local beer
      b. Soft drinks of your choice ( free flow for 1 hour)
      c. Fruit juice of your choice ( free flow for 1 hour )

We also offer special classes for children. To book a class, please contact our Guest Relations at (+66) 38 250421 Ext 2037 or Ext 2007 or email: gro-main@royalcliff.com

Each 3-hour Thai cooking class includes:

  • Welcome Drink
  • Ingredients for your dishes
  • Recipes and Menus
  • Apron and Chef's Hat
  • Gift Basket with Spices, Herbs and Curry Pastes
  • 'Thai Culinary Arts' Certificate
  • Lunch (based on your efforts)

The Royal Cliff Beauty Salon, Beautique, provides an excellent range of treatments and a relaxing garden view. Situated between the Royal Cliff Beach Hotel and the Royal Wing Suites & Spa, it was recently redesigned to offer you a chic, modern and comfortable setting where you can enjoy your treatments.

Open daily from 09.00 am to 06.00 pm, our experienced beauticians provide services such as hair cutting, hair dying, hair braiding, acrylic nail service, manicure, pedicure, waxing, facial massage and our famous foot spa. Multiple treatments can be arranged at the same time. For reservations, please call Beautique at (+66) 38 250421 ext. 2509.

 

TRANSPORT

 

Yes, we provide shuttle service to the city centre and popular shopping areas. The schedule for our shuttle service leaving from the hotel to Downtown Pattaya is as follows: 12.00 noon., 2.00 p.m., 4.00 p.m., 6.00 p.m. & 8.00 p.m.

Our transfer service offers single and round-trip airport pick up as well as transport service to destinations in and around Pattaya.  We provide a variety of cars with professional drivers who are ready to assist you in every way. Private transfers between Bangkok - Airport & Pattaya or other locations are inclusive of fuel, driver, taxes, insurance and, where applicable, expressway tolls.  Prices depend on the type of car used and which airport you are going to.  To know the prices,  please visit our Travel Options page in the website:   http://www.royalcliff.com/hotels/travel-options .  The prices are per vehicle per way and not per person. 

We can help arrange transfers through our partner limousine company. The price for the Toyota Camry (Sedan) is:
  • THB. 3500/way to Suvarnabhumi International Airport
  • THB. 2500/way to Utapao Airport 
  • THB. 400/way to Pattaya Centre

As another alternative, we can also call local taxis to be used at your disposal. The price starts at:

  • THB. 2200/way to Suvarnabhumi International Airport
  • THB. 1500/way to Utapao Airport 
  • THB. 350/way to Pattaya Centre

The hotel limousine company charges THB 300 to get to Pattaya Walking Street. Another option is to hail a local taxi but the price would be similar to the limousine service charge.

To get to Pattaya city centre,  you can use our shuttle service, book the limousine service or use the local taxi. The prices and information are shown above. For more information, please contact our Guest Relations at (+66) 38 250421 ext. 2037

It takes approximately 30-40 minutes depending on the traffic.

Yes,  we can help you arrange your transportation.  Please just let us know where you want to go. Our Hotel Limousine service is available 24 hours daily. However, advance booking is highly recommended.   A 24 hour advance booking will be most appreciated.

Our transfer service offers single and round-trip airport pick up as well as transport service to destinations in and around Pattaya.  We provide a variety of cars with professional drivers who are ready to assist you in every way. Private transfers between Bangkok - Airport & Pattaya or other locations are inclusive of fuel, driver, taxes, insurance and, where applicable, expressway tolls.  Prices depend on the type of car used and which airport you are going to.  To know the prices,  please visit our Travel Options page in the website:   http://www.royalcliff.com/hotels/travel-options .  The prices are per vehicle per way and not per person. 

Our shuttle service only goes directly to Mike Shopping Mall and Central Festival Pattaya. However, you have different travel options to and from the Royal Cliff to any place around Pattaya. You can use our limousine service or ask for assistance from our Concierge desk to call you a taxi. Please note that prices will depend on the distance and location.

We have a scheduled shuttle bus service running from the hotel to downtown Pattaya which operates daily. The price is THB 100 per person per way. It will bring you directly to either Central Festival Pattaya or Mike Shopping Mall. To purchase a ticket, please contact the Front Desk Cashier of the Royal Cliff Beach Hotel. Tickets can be purchased in advanced. Passengers are required to be at the waiting area at least 5 minutes pior to the scheduled time of departure. The pick- up are in the hotel is at the entrance of the Royal Cliff Beach Hotel. To know more about the shuttle bus schedule, please visit: http://www.royalcliff.com/hotels/travel-options.

Aside from that, you can ask for assistance form our Concierge desk to call for a taxi or use our limousine service.

 

FITNESS, HEALTH AND WELLNESS

 

We have 2 Cliff Spas located in two separate areas: at the 6th floor of the Royal Cliff Grand Hotel and at the 2nd floor of the Royal Wing Suites & Spa. With 18 luxurious treatment suites, saunas, steam rooms and Jacuzzis, you can enjoy the finest treatments and therapies carefully selected from around the world. Take this opportunity to soothe away your stress or simply spoil yourself in total relaxation in beautiful tranquil surroundings. To make an appointment, please contact our Cliff Spa, (+66) 38 250421 ext. 2828.

Our guests can go running at our Fitz Club - Racquets, Health and Fitness. For those who want to run outdoors, you can also run around our Lotus Garden.  

There is also a nearby park beside the resort for those who want to do a long distance run.   Please know that the hotel will not be liable for your safety and security once you are outside the hotel grounds.

Though we do not have this type of service, you are welcome to have your massage at our 2 Cliff Spas located in two separate areas: at the 6th floor of the Royal Cliff Grand Hotel and at the 2nd floor of the Royal Wing Suites & Spa. With 18 luxurious treatment suites, saunas, steam rooms and Jacuzzis, you can enjoy the finest treatments and therapies carefully selected from around the world. Take this opportunity to soothe away your stress or simply spoil yourself in total relaxation in beautiful tranquil surroundings. To make an appointment, please contact our Cliff Spa at (+66) 38 250421 Ext. 2828

The Royal Thai Massage for 60 minutes is at THB. 1,700++. We also have numerous other relaxing and revitalizing treatments at different prices. Please visit our Cliff Spa on the 6th floor of the Royal Cliff Grand Hotel or 2nd floor of Royal Wing Suites to get more information.

We offer many types of classes such as Fitz Ball, Low Impact Aerobics, Fitz Pump, Step and Yoga. You can also join our Thai boxing classes with professional boxers. The class schedule is updated every month. In addition we have personal trainers to develop programs and motivate you to achieve your personal fitness goals. You can also play a match or take tennis lessons from our highly qualified beautiful tennis coach, Anastasia. She brings a dynamic approach to coaching and will work closely with you to help you achieve your individual goals. Advance booking is required.

For more information regarding our classes and the price for tennis lessons, please contact the Fitz Club Reception at Tel no: (+66) 38 250 421 ext. 2621 or email: fitz@royalcliff.com

 

 

SHOPPING

 

Though we don’t have a 7-Eleven inside the property, we do have a convenience store where you can buy some snacks, toiletries and souvenirs. It is located next to the open air lobby of the Royal Cliff Beach Hotel.

Pattaya has a fabulous range of shopping and entertainment destinations. The most popular shopping mall in the city is the Central Festival Pattaya Beach located approximately in Pattaya Soi 9 with one side of the mall in Pattaya Beach Road and the other side next to Pattaya 2nd Road.

Featuring popular shops from all over the world, it is Asia’s largest beachfront shopping mall. It is the flagship shopping destination in Pattaya and is popular for tourists and locals alike who flock here to buy branded clothing, eat in a variety of restaurants and enjoy world-class entertainment. With a beachfront location and glass-paneled façade, its modern ocean-facing design gives visitors a panoramic view of Pattaya Bay. Our shuttle to downtown Pattaya drops you off right at its doorsteps!

Location: 333/99 Moo 9, Pattaya Beach Rd., Nongprue, Banglamung, Pattaya, Chonburi 20260
Opening Hours: Daily from 10.00 am. - 11.00 pm.

 

FOOD & BEVERAGE

 

The breakfast buffet is at Panorama - Dramatic Atmosphere at the Royal Cliff Beach Hotel. The breakfast time is from 6:30am – 10:30am

Royal Cliff Hotels Group has 11 restaurants on site with some having won the best restaurants in Thailand award. You can get more information about our restaurants by requesting for our Wine and Dine flyer or browsing on our website: http://www.royalcliff.com/restaurants/overview

Caprice - Taste of Riviera  is situated on the 1st floor of the Royal Wing Suites & Spa. This award winning restaurant serves European fusion cuisine. For lunch, the restaurant also serves Thai dishes and if there is a particular dish you like which is not the menu, please ask Chef Slava as he will try his best to accommodate you.

At Royal Cliff, we have 2 options for you to choose from. Firstly, you can get fresh seafood at Breezeo - Be Yourself Dining by the beach. You can take the elevator near the Panorama - Dramatic Atmosphere and go to 1st floor.  The second option is to book our popular Saturday Evening Grand BBQ Buffet at Larn Thong - Authentic Thai Traditions at the Royal Cliff Grand Hotel where we offer a variety of fresh seafood dishes. 

Outside guests are most welcome to join our Saturday Evening Grand BBQ Buffet. The buffet starts at 6:45 pm. Please let us know if you would like to sit inside or outside. Kindly also let us know the number of people in your group. It will be our pleasure to book a table for you. Finally, we have 11 award winning restaurants in the property. Do also check them out at a future date.

 

SIGHT SEEING AND PATTAYA CITY INFORMATION

 

For the avid golfers, Pattaya offers a wide range of world class golf courses. As we have partnered with a lot of professional golf agencies and these golf courses, we can assist guests in making a reservation with most of the nearby golf courses in the area. (A golf brochure will be given as reference).

We recommend our guests to go to the Sanctuary of Truth. Built in the Chaturamuk and Ayutthaya style and made completely of wood, it is considered one of Thailand’s architectural marvels. Commanding a celestial view of the ocean, it stands in Pattaya as a cultural memorial to reflect ancient knowledge, eastern philosophy and the artistic vision of mankind. The building which is more than 100 meters high, was constructed according to ancient Thai ingenuity and every square inch is covered with handmade wooden sculptures.

The expansive park-like grounds also contain a small shooting range, elephant and horse rides, souvenir stalls as well as regular dramatic demonstrations of sword-fighting.

Downtown Pattaya is only about 10 - 15 minutes from the Royal Cliff depending on the traffic. However, for days celebrating special occasions or periods where big festivals are happening in the city, it can take up to an hour as the traffic can be bad.

If you buy your tickets to Cartoon Network Amazone directly from our Guest Relations team, you can enjoy exclusive benefits available only for guests of the Royal Cliff including a complimentary round trip shuttle service to the waterpark from any of our hotels. In addition, you will also enjoy additional benefits at the waterpark such as use of express lane upon entry, 15% discount for cabana reservations, 15% discount for park retail merchandise and 10% discount for food and beverage at the Cartoon Network Amazone Foodville.

For alternative transport options, you can also choose to use our hotel limousine service which costs THB 1,100 for a one way trip or THB 2,200 for round trip.

Our partner tour company, SCT Tours, can assist you with sightseeing and show you the different attractions in Pattaya. It is located at the Royal Cliff Grand Hotel by the shopping arcade. The number to contact SCT Tours is (+66) 38 250421 ext. 2734. Alternatively, you can speak with our Guest Relations, (+66) 38 250421 Ext 2037 or Ext 2007 and they can recommend popular Pattaya attractions for you to go to.

You can buy tickets for the Tiffany show and Alcazar show at the Cashier counter  of the Royal Cliff Beach Hotel,  the Royal Cliff Grand Hotel and the Royal Wing Suites and Spa which includes pick up service.

It is around 2.5 - 3 km from the hotel. You can take our hotel limousine or call take a taxi to go there. If you wish to walk, it could take up to 20-30 minutes.

You can consult with our Guest Relations to give you information about Pattaya attractions. They can also assist you with booking the attractions that we partner with so that you will get the best rates. There is also a local tour company, SCT Tours, situated at the Royal Cliff Grand Hotel by the lobby. They can also help arrange sightseeing around Pattaya. Their sightseeing packages are very interesting.

The night life in Pattaya is very vibrant. The popular area to go to would be Walking Street. There are many bars, entertainment and shows in that area. Alternatively, if it is your first time visiting Pattaya, then you should try watching some Cabaret shows such as the Alcazar Show and the Tiffany Show.

The local tour company SCT Tours situated at the ground floor of Royal Cliff Grand Hotel can help arrange island visits for you. If you have a big party,  the hotel has a Catamaran which is available for private charter that  you can book for the whole day. Please contact our Guest Relations at (+66) 38 250421 ext. 2037,  if you want to  book our Catamaran.

I would like to recommend you to the SCT Tour desk. They can arrange trips and activities for you as a professional’s tourism company. They are situated behind the front desk in the arcade area.

Our partner tour company, SCT Tours, can assist you with sightseeing and booking watersport activities in Pattaya. It is located at the Royal Cliff Grand Hotel by the shopping arcade. The number to contact SCT Tours is (+66) 38 250421 ext. 2734. 

At the Royal Cliff, you can check out Funtasea - Kids World and The Verge – Games, Pool and Karaoke  which are located at the Royal Cliff Beach Hotel. Designed with your child's education and entertainment in mind, Funtasea - Kids World is open from 09.00 am - 12:30 pm/ 1:30 pm - 06.00 pm (closed on Mondays). It offers a full range of activities along with arts and crafts, toys, sliders and movies for kids between the ages of 2 and 12. Children aged 2 - 4 must be accompanied by a parent or guardian.

Offering console games, pool table and a karaoke lounge, The Verge: Games, Pool & Karaoke is open from 09.00 am -12:30 pm / 1:30 pm - 08.00 pm (closed on Mondays). A food and drink menu featuring delicious snacks, light bites and premium drinks is available. Hotel guests enjoy special entry rates to Funtasea and The Verge. For more information, please contact our Funtasea and The Verge Manager at (+66) 38-250421 ext. 2064

We have also partnered with various exciting attractions around the city and as our guest, you can purchase passes directly from our Guest Relations Officers.

Your children will enjoy water attractions and splashy rides at Cartoon Network Amazone Waterpark ( http://www.royalcliff.com/offers/package/stay-and-play-package-4601 ) and Ramayana Waterpark (http://www.royalcliff.com/offers/package/splash-adventure-package-8938 ).

Your family can also experience a fun day at Pattaya’s one and only 3D trick-eye art museum, Art in Paradise, where you can take snaps of yourself over raging waterfalls and on board flying magic carpets.

For more information on other Pattaya attractions, please contact our Guest Relations at (+66) 38-250421 Ext. 2037 or email gro-main@royalcliff.com.

 

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