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FREQUENTLY ASKED QUESTIONS

FITNESS, HEALTH AND WELLNESS

We have 2 Cliff Spas located in two separate areas: at the 6th floor of the Royal Cliff Grand Hotel and at the 2nd floor of the Royal Wing Suites & Spa. With 18 luxurious treatment suites, saunas, steam rooms and Jacuzzis, you can enjoy the finest treatments and therapies carefully selected from around the world. Take this opportunity to soothe away your stress or simply spoil yourself in total relaxation in beautiful tranquil surroundings. To make an appointment, please contact our Cliff Spa, (+66) 38 250421 ext. 2828.

Our guests can go running at our Fitz Club – Racquets, Health and Fitness. For those who want to run outdoors, you can also run around our Lotus Garden.

There is also a nearby park beside the resort for those who want to do a long distance run. Please know that the hotel will not be liable for your safety and security once you are outside the hotel grounds.

Though we do not have this type of service, you are welcome to have your massage at our 2 Cliff Spas located in two separate areas: at the 6th floor of the Royal Cliff Grand Hotel and at the 2nd floor of the Royal Wing Suites & Spa. With 18 luxurious treatment suites, saunas, steam rooms and Jacuzzis, you can enjoy the finest treatments and therapies carefully selected from around the world. Take this opportunity to soothe away your stress or simply spoil yourself in total relaxation in beautiful tranquil surroundings. To make an appointment, please contact our Cliff Spa at (+66) 38 250421 Ext. 2828

The Royal Thai Massage for 60 minutes is at THB. 1,700++. We also have numerous other relaxing and revitalizing treatments at different prices. Please visit our Cliff Spa on the 6th floor of the Royal Cliff Grand Hotel or 2nd floor of Royal Wing Suites to get more information.

We offer many types of classes such as  Pilates, Stretching, Yoga, Core & Abs and Fitz Pump. You can also join our Thai boxing classes with professional boxers. The class schedule is updated every month. In addition, we have personal trainers to develop programs and motivate you to achieve your personal fitness goals. You can also play a tennis match or take tennis lessons. Advance booking is required. For more information regarding our classes and the price for tennis lessons, please contact the Fitz Club Reception at Tel no: (+66) 38 250 421 ext. 2621 or email: fitz@royalcliff.com

FOOD & BEVERAGE

The breakfast buffet is at Panorama – A Taste for Every Palate at the Royal Cliff Beach Hotel. The breakfast time is from 6:30 am – 10:30 am

Royal Cliff Hotels Group has multiple award-winning restaurants on site. You can get more information about our restaurants by requesting our Wine and Dine flyer or browsing our website: https://www.royalcliff.com/restaurants

Caprice – A Taste of Riviera is situated on the 1st floor of the Royal Wing Suites & Spa. This award winning restaurant serves European fusion cuisine. For lunch, the restaurant also serves Thai dishes and if there is a particular dish you like which is not the menu, please ask Chef Nick as he will try his best to accommodate you.

At Royal Cliff, we have 2 options for you to choose from. Firstly, you can get fresh seafood at Breezeo – Be Yourself Dining by the beach. You can take the elevator near the Panorama – A Taste for Every Palate and go to 1st floor. The second option is to book our popular Saturday Evening Grand BBQ Buffet at Larn Thong – Authentic Thai Traditions at the Royal Cliff Grand Hotel where we offer a variety of fresh seafood dishes.

We can recommend Caprice – A Taste of Riviera at the Royal Wing Suites & Spa and Royal Grill Room & Wine Cellar – Excellence & Heritage at the Royal Cliff Beach Hotel.

For a detailed description of the hotel’s multiple award-winning restaurants and their opening hours, please refer to the Hotel Services available on your IPTV or our Restaurants and Bars Guide via our website: https://www.royalcliff.com/restaurants

Outside guests are most welcome to join our Saturday Evening Grand BBQ Buffet. The buffet starts at 6:45 pm. Please let us know if you would like to sit inside or outside. Kindly also let us know the number of people in your group. It will be our pleasure to book a table for you. Finally, we have multiple award-winning restaurants in the property. Do also check them out at a future date.

Our following bars offer Happy Hour:

There are 3 restaurants which are located on the 1st floor of the Royal Wing Suites & Spa. We have Terrace @ Caprice where you can have the “A La Carte” breakfast from 7 – 11 am.

Next is, La Ronde, in the middle of Royal Wing’s pool which is open from 11 am – 5 pm, which offers a mix of Thai food and Western food including burgers, snacks, and salads. It is ideal for a light lunch during your relaxing day around the pool.

Finally, Caprice, our fine dining western restaurant opens from 6:30 – 10:30 pm and offers a mix of traditional and modern western cuisine. We have 1 bar, The Bar @ Caprice which is open from 6:00 pm – 10:30 pm with Happy Hour available from 6:00 pm- 8:00 pm.

GENERAL HOTEL FACILITIES AND SERVICES

Wifi is complimentary for all hotel guests.

There are two infinity edged pools at the Royal Cliff Hotels Group. The Beach Infini Pool (available for all hotel guests) is open daily from 8:00 am – 10:00 pm. While the Grand Infini Pool (available for guests of the Royal Cliff Grand Hotel, Royal Cliff Beach Terrace and the Royal Wing Suites and Spa) is open from 7:00 am – 7:00 pm.

Foreign Currency and Travelers Cheques can be exchanged at the Front Desk Cashier. Exchange rates are updated daily. This is displayed at the Cashier’s Desk at the Front Office. We regret to inform you that Personal Cheques and Eurocheques are not accepted.

Yes, we do. Two towels can be found within a cloth bag in your room cupboard. If you require more, do let us know and we will arrange with housekeeping.

The Royal Cliff Hotels Group Email is relax@royalcliff.com. You can find more details via this link: https://www.royalcliff.com/main/contact-us

Yes, our guests can request for late check out but it will be subject to availability.and a supplementary charge.

Our Café Royal is located at the Royal Cliff Beach Hotel near Panorama – A Taste for Every Palate. It is open daily from 09:00 am – 09:00 pm.

Our sports club is located near the entrance of the resort. Our courtesy cars can take you there from your hotel. In case you wish to walk there, it will only take about 7 minutes.

You can print them at our Business Centers located near the Reception Desks at the Royal Cliff Grand Hotel which is open daily from 08.00 am to 12.00 midnight, (+66) 38 250421 ext. 2767 or 2768 and at the Royal Cliff Beach Hotel which is open daily from 08.00 am to 11.00 pm, (+66) 38 250421 ext. 2067.

We have 7 swimming pools throughout the property including 2 infinity edge style pools overlooking the Gulf of Thailand.

  • Royal Wing Suites & Spa’s guests are welcome to use all 7 swimming pools
  • Royal Cliff Grand Hotel and the Royal Cliff Beach Terrace’s guests are entitled to use all the pools except for the Royal Wing’s pool.
  • Royal Cliff Beach Hotel’s guests can enjoy the swimming pools located at the Beach Hotel and the Fitz Club.

Royal Cliff is the only resort in Pattaya with 2 private beaches reserved for the exclusive use of our hotel guests only. Please be informed that non-hotel guests will not be allowed access to these beaches even if they are friends of guests staying at our 4 hotels. We place great importance in keeping our beaches safe, clean and peaceful for all our guests.

You can send posts and parcels at the post office located at the Business Centre of the Royal Cliff Beach Hotel. It is open from 08.00 am to 11.00 pm. For more information, please contact our Guest Relations at (+66) 38-250421 Ext. 2037 or email gro-main@royalcliff.com.

Yes, we offer babysitting service for the convenience of our guests. Please give 1 day advance notice to our Front Desk team or Guest Relations to arrange a babysitter to care for your child. The rate is THB 200/hour/child/babysitter. Baby cots can also be provided free of charge upon request. Please contact our Guest Relations for more information or to book a babysitter at (+66) 38 250421 ext. 2037. You can also bring your child to Funtasea – Kids World or The Verge – Games, Pool and Karaoke.

Yes, we have 2 children’s pools for your kids to enjoy. One is at the Royal Cliff Beach Hotel and the other one is at Fitz Club – Racquets, Health and Fitness.

According to Thai law, smoking is prohibited in all air-conditioned public areas including lobbies, bars and restaurants except inside designated areas and smoking rooms in the hotel. We have “ No Smoking” signs around the resort. Our guests can smoke in designated areas such as in coach parking and open lobby at the Royal Cliff Beach Hotel, near the consulate entrance of the Royal Cliff Grand Hotel and at most exits (as long as it’s done away from the building). Please note that smoking is not permitted in all swimming pool areas.

The Check-in time is from 3:00 pm. Check-in before this time will be subject to a 1 day pre-registration charge of the applicable negotiated room rate.

The Check-out time is 12.00 noon. If you would like to extend your stay or do a late check-out, please contact our Reception Manager. There may be supplementary charge for late check outs which Is 50% of the applicable rate for the room occupied. Check out after 6:00 pm will be charged an additional night at the agreed room rate for the room being occupied.

Yes, outside guests can buy a day pass ticket at THB 1,200 net per person which allows you to use the Royal Cliff Beach Hotel Pool, Beach Infini Pool and the swimming pool, gym and sauna & steam room at Fitz Club – Racquets, Health and Fitness on weekdays. The day pass does not include the use of our Tennis Courts and Squash Courts. Please know that on weekends, your day pass will only allow you to use our gym, sauna & steam room and swimming pool at Fitz Club – Racquets, Health and Fitness only. You will not be able to access the other pools.

Yes, the tea bags and coffee in the room are free of charge. Complimentary bottles of drinking water are replenished daily.

We also offer drinks and snacks in our mini bar. Consumption will automatically be charged to your room account. Kindly look at the mini bar price list for the prices. A bottle opener is available in the drawer of your shelf situated on top of the mini bar.

You can join our fun, interactive and hands on Thai cooking class with one of our award-winning Chefs at our popular Nah Pah – Thai Cooking School. Located at the Royal Cliff Grand Hotel, the school offers an ideal learning environment with a large open kitchen area for practical instruction, a small lobby and reception area, locker room and a Thai dining room. We also have a nursery herb garden where you can pick up the freshest seasonal ingredients for your dishes. Classes last for three hours.

Two class options are available:

Option A – THB 2,500++ per person
3- hour cooking class with lunch (drinks not included)

Option B – THB 3, 200++ per person
3- hour cooking class with lunch + your choice of the following drinks

a. 1 glass of house wine or local beer
b. Soft drinks of your choice ( free flow for 1 hour)
c. Fruit juice of your choice ( free flow for 1 hour )

We also offer special classes for children. To book a class, please contact our Guest Relations at (+66) 38 250421 Ext 2037 or Ext 2007 or email: gro-main@royalcliff.com

Each 3-hour Thai cooking class includes:

  • Welcome Drink
  • Ingredients for your dishes
  • Recipes and Menus
  • Apron and Chef’s Hat
  • Gift Basket with Spices, Herbs and Curry Pastes
  • ‘Thai Culinary Arts’ Certificate
  • Lunch (based on your efforts)

The Royal Cliff Beauty Salon, Beautique, provides an excellent range of treatments and a relaxing garden view. Situated between the Royal Cliff Beach Hotel and the Royal Wing Suites & Spa, it was recently redesigned to offer you a chic, modern and comfortable setting where you can enjoy your treatments.

Open daily except Wednesdays from 09.00 am to 06.00 pm, our experienced beauticians provide services such as hair cutting, hair dying, hair braiding, acrylic nail service, manicure, pedicure, facial massage and our famous foot spa. Multiple treatments can be arranged at the same time. For reservations, please call Beautique at (+66) 38 250421 ext. 2509.

Yes, free parking is available for all guests. Royal Wing guests have private parking spaces available and located beside the walkway from the Royal Wing Suites & Spa to PEACH.

SHOPPING

Cigarettes are sold at the Front Desk Cashier of the Royal Cliff Beach Hotel, Royal Cliff Grand Hotel and the Royal Wing Suites and Spa for THB 280.

Though we don’t have a 7-Eleven inside the property, We have only “Royal Cliff Gift Shop” where you can buy some necessary items and souvenirs. It is located at the lobby of the Royal Cliff Grand Hotel.

Pattaya has a fabulous range of shopping and entertainment destinations. The most popular shopping mall in the city is the Central Festival Pattaya Beach located approximately in Pattaya Soi 9 with one side of the mall in Pattaya Beach Road and the other side next to Pattaya 2nd Road.

Featuring popular shops from all over the world, it is Asia’s largest beachfront shopping mall. It is the flagship shopping destination in Pattaya and is popular for tourists and locals alike who flock here to buy branded clothing, eat in a variety of restaurants and enjoy world-class entertainment. With a beachfront location and glass-paneled façade, its modern ocean-facing design gives visitors a panoramic view of Pattaya Bay. Our shuttle to downtown Pattaya drops you off right at its doorsteps!

Location: 333/99 Moo 9, Pattaya Beach Rd., Nongprue, Banglamung, Pattaya, Chonburi 20260 Opening Hours: Daily from 11.00 am. – 11.00 pm.

SIGHTSEEING AND PATTAYA CITY INFORMATION

For the avid golfers, Pattaya offers a wide range of world class golf courses. As we have partnered with a lot of professional golf agencies and these golf courses, we can assist guests in making a reservation with most of the nearby golf courses in the area. (A golf brochure will be given as reference).

We recommend our guests to go to the Sanctuary of Truth. Built in the Chaturamuk and Ayutthaya style and made completely of wood, it is considered one of Thailand’s architectural marvels. Commanding a celestial view of the ocean, it stands in Pattaya as a cultural memorial to reflect ancient knowledge, eastern philosophy and the artistic vision of mankind. The building which is more than 100 meters high, was constructed according to ancient Thai ingenuity and every square inch is covered with handmade wooden sculptures.

The expansive park-like grounds also contain a small shooting range, elephant and horse rides, souvenir stalls as well as regular dramatic demonstrations of sword-fighting.

Downtown Pattaya is only about 10 – 15 minutes from the Royal Cliff depending on the traffic. However, for days celebrating special occasions or periods where big festivals are happening in the city, it can take up to an hour as the traffic can be bad.

You can speak with our Guest Relations, (+66) 38 250421 Ext 2037 or Ext 2007 and they can recommend popular Pattaya attractions for you to go to.

You can book tickets online on their website or Facebook Page of Tiffany show and Alcazar show. Then we can help to arrange the transfer service for you.

It is around 2.5 – 3 km from the hotel. You can take a taxi to go there. If you wish to walk, it could take up to 20-30 minutes.

You can consult with our Guest Relations to give you information about Pattaya attractions. They can also assist you with booking the attractions that we partner with so that you will get the best rates.

You can consult with our Guest Relations to give you information about Pattaya attractions. They can also assist you with booking the attractions that we partner with so that you will get the best rates.

Please contact our Guest Relations at (+66) 38 250421 ext. 2037, If you have a big party, the hotel has a Catamaran which is available for private charter that you can book for the whole day.

At the Royal Cliff, you can check out Funtasea – Kids World and The Verge – Games, Pool and Karaoke which are located at the Royal Cliff Beach Hotel. Designed with your child’s education and entertainment in mind, Funtasea – Kids World is open from 09.00 am – 12:30 pm/ 1:30 pm – 05.00 pm (closed on Mondays). It offers a full range of activities along with arts and crafts, toys, sliders and movies for kids between the ages of 2 and 12. Children aged 2 – 4 must be accompanied by a parent or guardian.

Offering console games, pool table and a karaoke lounge, The Verge: Games, Pool & Karaoke is open from 09.00 am -12:30 pm / 1:30 pm – 05.00 pm (closed on Mondays). A food and drink menu featuring delicious snacks, light bites and premium drinks is available. Hotel guests enjoy special entry rates to Funtasea and The Verge. For more information, please contact our Funtasea and The Verge Manager at (+66) 38-250421 ext. 2064

We have also partnered with various exciting attractions around the city and as our guest, you can purchase passes directly from our Guest Relations Officers.

Your children will enjoy water attractions and splashy rides at Columbia Pictures Aquaverse Waterpark.

Your family can also experience a fun day at Pattaya’s one and only 3D trick-eye art museum, Art in Paradise, where you can take snaps of yourself over raging waterfalls and on board flying magic carpets.

For more information on other Pattaya attractions, please contact our Guest Relations at (+66) 38-250421 Ext. 2037 or email gro-main@royalcliff.com.

TRANSPORT

Yes, we provide shuttle service to the city centre and popular shopping areas. The schedule for our shuttle service leaving from the hotel to Downtown Pattaya is as follows: 12.00 noon., 2.00 pm., 5.00 pm. & 8.00 pm.

Our transfer service offers single and round-trip airport pick up as well as transport service to destinations in and around Pattaya. We provide a variety of cars with professional drivers who are ready to assist you in every way. Private transfers between Bangkok – Airport & Pattaya or other locations are inclusive of fuel, driver, taxes, insurance and, where applicable, expressway tolls. Prices depend on the type of car used and which airport you are going to. To know the prices, please visit our Travel Options page in the website: https://www.royalcliff.com/main/travel-options. The prices are per vehicle per way and not per person.

The local taxi charges THB 250 to get to Pattaya Walking Street

To get to Pattaya city centre, you can use our shuttle service or book the local taxi. The prices and information are shown above. For more information, please contact our Guest Relations at (+66) 38 250421 ext. 2037

It takes approximately 30-40 minutes depending on the traffic.

Yes, we can help you arrange your transportation. Please just let us know where you want to go. the Local Taxis service is available 24 hours daily. However, advance booking is highly recommended. A 24 hour advance booking will be most appreciated.

Our transfer service offers single and round-trip airport pick up as well as transport service to destinations in and around Pattaya. We provide a variety of cars with professional drivers who are ready to assist you in every way. Private transfers between Bangkok – Airport & Pattaya or other locations are inclusive of fuel, driver, taxes, insurance and, where applicable, expressway tolls. Prices depend on the type of car used and which airport you are going to. To know the prices, please visit our Travel Options page in the website: https://www.royalcliff.com/main/travel-options. The prices are per vehicle per way and not per person.

Our shuttle service only goes directly to Central Festival Pattaya, Mike Shopping Mall or Terminal 21. However, you have different travel options to and from the Royal Cliff to any place around Pattaya. You can ask for assistance from our Concierge desk to call you a taxi. Please note that prices will depend on the distance and location.

We have a scheduled shuttle bus service running from the hotel to downtown Pattaya which operates daily. The price is THB 100 per person per way. It will bring you directly to either Central Festival Pattaya, Mike Shopping Mall or Terminal 21. To purchase a ticket, please contact the Front Desk Cashier of the Royal Cliff Beach Hotel. Tickets can be purchased in advanced. Passengers are required to be at the waiting area at least 5 minutes pior to the scheduled time of departure. The pick-up are in the hotel is at the entrance of the Royal Cliff Beach Hotel. To know more about the shuttle bus schedule, please visit: https://www.royalcliff.com/main/travel-options.

Aside from that, you can ask for assistance from our Concierge desk to call you a taxi. Please note that prices will depend on the distance and location.

For more information or for other enquiries,  please contact our Guest Relations at ​Tel: (+66) 38 250 421 ext. 2037 or Email: gro-main@royalcliff.com

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