Royal Cliff Hotels Group is committed to complying with the General Data Protection Regulation (GDPR) and the law related to it. At Royal Cliff, we take great care in protecting all personal information and data. The data that we collect includes personal data from our:
In this policy, you will get to understand why we collect these data, the process behind it, how data is utilized, how it is stored and how we protect it.
The personal information that is collected includes name, gender, contact details, postal address, nationality, date of birth, photo, passport information, e-mail address or phone number as well as visa information, credit card details, preferences and hotel stay. The amount of information we collect depends on your consent.
We will not collect, use or disclose any of your personal information for any purpose outside the realm above before we ask for your consent. Information collected will be kept as accurate and up to date as possible and will only be kept as long as necessary to provide you with the appropriate services that are requested.
In order to fulfill your hotel reservation or process your request, we normally need information including your name, address, contact details such as phone number and email address, credit card number and expiration date, nationality and language preference. We also require your date of birth together with a personal identification upon check-in.
Your information will be kept confidential and will only be shared with Royal Cliff employees to the extent necessary for delivering the services to you.
As we also offer special deals from time to time to those who have qualifying criteria, we might use your personal information to send you pre or post stay communications, special offers and information about changes or updates with regards to Royal Cliff’s services. If you do not wish to receive such offers and information, all Marketing Communication sent to you will always contain instructions for unsubscribing to the emails. You may unsubscribe or opt-out by sending an email to creative@royalcliff.com, using the subject line “Unsubscribe”.
Personal information will be shared with hotel staff who are directly related in providing you with your required services.
Should you request access to have your personal information, Royal Cliff Hotels Group will honor your request.
When disclosing a guest’s personal information to a third party, Royal Cliff Hotels Group will take appropriate steps in ensuring that disclosure will only be made on a confidential basis where the information will be used only for the purpose for which it has been disclosed. We require these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR. The third-party will have to sign a non-disclosure agreement form.
At any point whilst Royal Cliff is in possession of or processing your personal data, all data subjects have the following rights:
You may withdraw your consent with respect to the use of your personal information for marketing purposes at any time by emailing us at creative@royalcliff.com, using ‘Unsubscribe’ as the subject line, and providing us your Full Name and E-mail Address.
If you have questions, concerns or comments regarding our privacy practices or wish to make a request with regards to your personal information, please contact us via email at creative@royalcliff.com.
